From: spamtrap47@adelphia.net   
      
   Did I stumble into the worst of a generally lousy support system or is   
   this part of a pattern?   
      
   A simple error in the documentation stopped me from configuring one of   
   the basic features of a Netgear product. After weeks of ignored emails   
   and unreturned phone calls I was told this didn't come under the "basic   
   free support". As soon as I let them charge $28.95 to my credit card for   
   "premium" service they gave me the right information which amounted to a   
   once sentence correction.   
      
   Anybody else had a similar experience? I do have a lot of Netgear   
   hardware and, though the "free" warranty support consistently stinks,   
   this is the first time they've made me buy a feature I'd already paid   
   for once.   
      
   Did you see that shadow on the grassy-knoll?   
      
   I'll post the answer separately in case somebody else is about to spend   
   $28.95.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)