XPost: alt.comp.software.firefox   
   From: bowman@montana.com   
      
   On 19 Dec 2025 20:09:04 GMT, Frank Slootweg wrote:   
      
   >   I've been in (technical) customer support for most of my professional   
   > life, where I often had to explain technical matters to non-techincal   
   > people, who were often experts in *their* field of work, just like you   
   > and me in this case. So bridging worlds has become somewhat of a second   
   > nature and apparently I've not (yet? ) lost my touch.   
      
   That bridge is extremely important. Ask a geek and you get TMI. From all   
   our client sites there were only three or four people I interacted with   
   directly. All the others went through support and I would only intervene   
   if support couldn't handle the problem.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)