XPost: alt.autos.toyota.camry, alt.autos.toyota, alt.autos.lexus   
   XPost: rec.autos.tech   
   From: scharf.steven@geemail.com   
      
   clare@snyder.on.ca wrote:   
      
   > Anyway, the supplier of the pedal is going crazy trying to get a   
   > redisigned pedal into production at all of their plants across North   
   > America.   
      
   Actually not just North America, and not just Toyota. I saw today that   
   some Fords build in Asia have the same issue with the pedal assembly   
   from the same Canadian supplier.   
      
   The key thing here is that Toyota was pro-active in issuing the recall   
   which they were not legally required to do (but the stop sale order is   
   something that they likely would have been ordered to do if they hadn't   
   done so voluntarily). If you look back on _far_ more serious safety   
   recalls on Ford and GM products, those companies were forced, kicking   
   and screaming, to do safety recalls.   
      
   It's one thing to fight a recall that is not safety related (i.e.   
   excessive oil burning) that doesn't have a direct impact on safety. I   
   remember VW fighting the recall on some their water-cooled engines where   
   valve stem seals had a problem, though eventually they capitulated.   
      
   Consumers are pretty reasonable. If they buy a product that turns out to   
   have a problem, and the manufacturer fixes the problem without a hassle,   
   then they're likely to continue as a loyal customer. The reason the U.S.   
   vehicle manufacturers got into such trouble is that they were so   
   arrogant that you still here the familiar story of "I bought a (GM,   
   Ford, Chrysler) once--never again." Toyota and Honda understood that the   
   key to a long term business plan was to keep selling more product to   
   happy repeat customers.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)