XPost: alt.atheism, alt.true-crime, nyc.announce   
   XPost: nyc.general   
   From: freespeech@4eva.com   
      
   DO NOT BUY HP (Hewlett-Packard) PRODUCTS!   
      
   I bought an HP10s calculator at a local discount store and have a receipt   
   identifying the product and when it was bought. Within 3 months it became   
   defective. The warranty printed in the HP10s booklet covers it for 12   
   months, and does not mention warranty restrictions based on where it was   
   purchased.   
      
   I have been repeatedly REFUSED repair or replacement under the warranty   
   because the store I bought it at "is not an authorized HP reseller."   
   No such requirement is given in the warranty statement.   
      
   I also have an HP Deskjet 6540 printer. It has had technical problems from   
   day one, clearly the result of POOR QUALITY CONTROL and BAD DESIGN. I am an   
   electronics engineer and know the consequences of bad hardware and software   
   design when I see them. In the case of this printer the software is   
   defective, and when fixed using HP's support instructions it soon becomes   
   defective again in the same way.   
      
   HP obviously, with typical corporate arrogance, does not give a damn for its   
   customers, only for its own "bottom line!"   
      
   The honoring of warranties, good design, and manufacturing quality control   
   cost all companies money - but are essential to customer satisfaction.   
   Hewlett-Packard apparently agrees with P.T. Barnum - "There's a sucker born   
   every minute."   
      
   Don't become their sucker - DON'T BUY HP PRODUCTS!   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)