From: boron_elgar@hotmail.com   
      
   On Fri, 29 Jan 2021 17:24:46 +0000 (UTC), Howard    
   wrote:   
      
   >Boron Elgar  wrote   
   >   
   >> This might not be a Kroger problem, necessarily. Each one of these gas   
   >> station chains makes its own transaction rules. A person who is used   
   >> to things at some other chain might be surprised she can't set her   
   >> process up exactly the same way at Kroger.   
   >   
   >I was under the impression that grocery store chains did more than just   
   >lend their name and had the same kind of hard core employee oversight that   
   >leads the cashiers at mine to always circle the bit about the survey on the   
   >receipts and say the same little ditty about it.   
   >   
   >I could be wrong and Kroger could be different.   
   >   
   >Since gas and groceries are both businesses of mass selling of commodities   
   >where they have little control over prices, I'd think it would still be   
   >smart to try to differentiate themselves in terms of customer satisfaction   
   >and figure out how to smooth the purchase process.   
      
   Good, responsive customer service is always appreciated, but not   
   necessarily acted upon due to any number of reasons.   
      
   Many of these grocery chains/convenience stores/das stations are   
   multi-state operations. I cannot say for sure, but I am guessing some   
   states may be responsible for certain aspects of the purchase. If   
   there are no state mandated actions, then corporate is left to its own   
   devices.   
      
   One of my pet peeves when we drive out of NJ (alas, current the lack   
   of road trips or dim sum are my personal sadnesses at all this   
   end-of-world pandemic) the variations from one gas station's pumps and   
   payments to another drive me bats.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)