From: snidely.too@gmail.com   
      
   On Friday, Boron Elgar yelped out that:   
   > On Fri, 29 Jan 2021 17:24:46 +0000 (UTC), Howard    
   > wrote:   
   >   
   >> Boron Elgar  wrote   
   >>   
   >>> This might not be a Kroger problem, necessarily. Each one of these gas   
   >>> station chains makes its own transaction rules. A person who is used   
   >>> to things at some other chain might be surprised she can't set her   
   >>> process up exactly the same way at Kroger.   
   >>   
   >> I was under the impression that grocery store chains did more than just   
   >> lend their name and had the same kind of hard core employee oversight that   
   >> leads the cashiers at mine to always circle the bit about the survey on the   
   >> receipts and say the same little ditty about it.   
   >>   
   >> I could be wrong and Kroger could be different.   
   >>   
   >> Since gas and groceries are both businesses of mass selling of commodities   
   >> where they have little control over prices, I'd think it would still be   
   >> smart to try to differentiate themselves in terms of customer satisfaction   
   >> and figure out how to smooth the purchase process.   
   >   
   > Good, responsive customer service is always appreciated, but not   
   > necessarily acted upon due to any number of reasons.   
   >   
   > Many of these grocery chains/convenience stores/das stations are   
   > multi-state operations. I cannot say for sure, but I am guessing some   
   > states may be responsible for certain aspects of the purchase. If   
   > there are no state mandated actions, then corporate is left to its own   
   > devices.   
   >   
   > One of my pet peeves when we drive out of NJ (alas, current the lack   
   > of road trips or dim sum are my personal sadnesses at all this   
   > end-of-world pandemic) the variations from one gas station's pumps and   
   > payments to another drive me bats.   
      
   I only have experience with one Kroger-connected gas station (the   
   Ralphs branch of the family), and not for a couple of years.  But there   
   are two Safeway-connected gas stations near me (the Von's branch), and   
   they are run by different operators (contracting firms), and I think   
   the procedures are slightly different.  The staff wear Von's badges,   
   but I don't know who signs their paychecks.   
      
   The Ralphs and Von's that have inside Starbucks usually supply the   
   employees, but the brief incursion of Haggen into SoCal seemed to have   
   used Starbucks employees in their in-store.  And I am uncertain about   
   the Safeway Pavilions branch and the Starbucks in-stores.   
      
   /dps   
      
      
   --   
   You could try being nicer and politer   
   > instead, and see how that works out.   
        -- Katy Jennison   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)