From: michael.trew@att.net   
      
   On 8/20/2021 6:34 PM, Les Albert wrote:   
   > On Fri, 20 Aug 2021 17:40:29 -0400, Michael Trew   
   >   wrote:   
   >   
   >> I worked for Apple Care tech support for a while.  Even though I had   
   >> never used a Mac or iPhone before (or worked at a call center), they   
   >> hired me.. Lol.  I noticed that iPhone users, at least circa 2015-2016,   
   >> were more like your average miserable angry people, but Mac users were   
   >> typically easy going, wealthy people.  I spoke with lots of interesting   
   >> people, sometimes people that worked for (spokespeople?) for famous   
   >> people.  Book authors, video editors, etc.  At least 5-6 years ago, most   
   >> of them were a whole different class of people.   
   >   
   >   
   > If you never had used a Mac or iPhone before, then how long did it   
   > take you to become knowledgable enough to offer technical support for   
   > those products?   
   >   
   > Les   
   >   
      
   Not very long.  The systems were pretty straight-forward.  They start   
   you off on iPhone support (Mac support came months later).  Many calls   
   were to schedule an apple store appointment.  A lot of things are   
   resolved with a simple hard-reset (holding power and home button).  I'd   
   say one of the most common calls was ad-ware holding up Safari browser   
   preventing websites from loading.  For that, I had them clear the cache,   
   and that solved that.  That covered the vast majority of issues.  I   
   occasionally had to walk them through totally resetting the phone to   
   factory settings via iTunes on a computer.  For more advanced issues,   
   there was a "Tier 2" support that we could transfer customers to when we   
   exceeded our resources.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)