XPost: alt.comp.os.windows-10   
   From: nospam@nospam.invalid   
      
   In article ,  wrote:   
      
   > >> I have had the WORST dealings with Ubiquiti.   
   > > ubiquiti is*very*  good and*very*  reliable, just not as easy to set up   
   > > as typical consumer products.   
   > >   
   > > amplifi is more consumer oriented than their standard fare and also   
   > > works well.   
   > >   
   >   
   > I agree with you except for the reliable part.  Some of   
   > the stuff is very reliable.  Some is a nightmare.   
      
   no issues here or anyone i know who uses them. rock solid.   
      
   there was an issue a few years ago with the flash memory in some units,   
   but that's long been resolved.   
      
   they are definitely harder to configure than typical consumer stuff,   
   with the real power via the cli, not the web ui.   
      
   > Also, there is no phone number to call.  You can only   
   > chat with them. It is a total pain in the ass if it is   
   > the router that is the issue.  You have to direct connect,   
   > wait an hour on hold, get some instructions, hang up   
   > with them, rewire the router, try to install the update   
   > they say will fix it, the update fails (always), back to   
   > direct connect and an hour on hold ....  you get the   
   > picture.  It sucks.   
      
   in general, i've found contacting tech support to mostly be a waste of   
   time no matter what company it is. the front line people know nothing   
   and read from a script, and that's if they even understand the problem.   
      
   it's usually a *lot* more productive to do a search for whatever the   
   problem is, and chances are someone else also had the same or similar   
   problem, along with assorted solutions. a lot of companies have their   
   own forums, which can also be useful.   
      
   in some cases, minor hardware repairs can even be done via what can be   
   found online.   
      
   major hardware repairs will require contacting the company, but that   
   can usually be done online.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)