XPost: alt.comp.os.windows-10   
   From: T@invalid.invalid   
      
   On 6/9/19 8:54 PM, nospam wrote:   
   > In article ,  wrote:   
   >   
   >>>> I have had the WORST dealings with Ubiquiti.   
   >>> ubiquiti is*very*  good and*very*  reliable, just not as easy to set up   
   >>> as typical consumer products.   
   >>>   
   >>> amplifi is more consumer oriented than their standard fare and also   
   >>> works well.   
   >>>   
   >>   
   >> I agree with you except for the reliable part.  Some of   
   >> the stuff is very reliable.  Some is a nightmare.   
   >   
   > no issues here or anyone i know who uses them. rock solid.   
   >   
   > there was an issue a few years ago with the flash memory in some units,   
   > but that's long been resolved.   
   >   
   > they are definitely harder to configure than typical consumer stuff,   
   > with the real power via the cli, not the web ui.   
   >   
   >> Also, there is no phone number to call.  You can only   
   >> chat with them. It is a total pain in the ass if it is   
   >> the router that is the issue.  You have to direct connect,   
   >> wait an hour on hold, get some instructions, hang up   
   >> with them, rewire the router, try to install the update   
   >> they say will fix it, the update fails (always), back to   
   >> direct connect and an hour on hold ....  you get the   
   >> picture.  It sucks.   
   >   
   > in general, i've found contacting tech support to mostly be a waste of   
   > time no matter what company it is. the front line people know nothing   
   > and read from a script, and that's if they even understand the problem.   
   >   
   > it's usually a *lot* more productive to do a search for whatever the   
   > problem is, and chances are someone else also had the same or similar   
   > problem, along with assorted solutions. a lot of companies have their   
   > own forums, which can also be useful.   
   >   
   > in some cases, minor hardware repairs can even be done via what can be   
   > found online.   
   >   
   > major hardware repairs will require contacting the company, but that   
   > can usually be done online.   
   >   
      
   I concur, especially with East India based support.   
      
   me. may I describe the problem?   
   them. no, i have to ask you some questions first   
   me. do ahead   
   them. it your computer turned on?   
   me. yes.  may I describe the problem?   
   them. no, is your monitor on?   
   you get the picture   
      
   Took me over 45 minutes constantly trying to ask my question   
   at a customer's site once before I got to ask my question,   
   which was the unit under warranty.  It was not.   
      
   By the way, Watchguard has American (not H1b visa) support.   
   They are incredible.  The scheduling operator for support   
   often know the answer without having to create a ticket   
   or put you through to support.  Love the guys, but no one   
   wants to pay $300+ for a router/firewall.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)