From: MikeE@ster.invalid   
      
   philo wrote:   
   > In this case I think Brother was at fault for telling me I did not need   
   > one.   
      
   I agree.   
      
   And, I also think that an authorized BSS should be able to 'facilitate'   
   the 'transaction' of /visualizing/ the 'credentials' namely the receipt   
   and the 'communication' of the nature of the problem.   
      
   I would think the earlier telephone call process, a two-way   
   communication in real-time OR even the slower email process (which would   
   require some scanning of a receipt) could get the RMA, but whoever you   
   were communicating w/ in that manner must've tho't that the local   
   service center /should/ help you do it.   
      
   Some kind of 'Brother' who-does-what misunderstanding.   
      
   A good friend of mine, no longer w/ us, would be writing a /great/   
   postal letter to somebody Brother about such a story.  And he would get   
   all kinds of wonderful results from such communication with higher-ups.   
      
   --   
   Mike Easter   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)