From: philo@privacy.net   
      
   On 5/9/24 12:48 PM, Mike Easter wrote:   
   > philo wrote:   
   >> In this case I think Brother was at fault for telling me I did not   
   >> need one.   
   >   
   > I agree.   
   >   
   > And, I also think that an authorized BSS should be able to 'facilitate'   
   > the 'transaction' of /visualizing/ the 'credentials' namely the receipt   
   > and the 'communication' of the nature of the problem.   
   >   
   > I would think the earlier telephone call process, a two-way   
   > communication in real-time OR even the slower email process (which would   
   > require some scanning of a receipt) could get the RMA, but whoever you   
   > were communicating w/ in that manner must've tho't that the local   
   > service center /should/ help you do it.   
   >   
   > Some kind of 'Brother' who-does-what misunderstanding.   
   >   
   > A good friend of mine, no longer w/ us, would be writing a /great/   
   > postal letter to somebody Brother about such a story.  And he would get   
   > all kinds of wonderful results from such communication with higher-ups.   
   >   
      
      
   I got an email from Brother telling me they will simply ship me a new one.   
      
   All I had to do is give them my shipping address and s/n of the machine.   
      
   I will put the blame on Brother rather than the service center.   
      
      
   If I indeed get a replacement, that will be fine with me.   
      
   I can dispose of the old machine at a recycling center near my house   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)