From: pinnerite@gmail.com   
      
   On Wed, 10 Sep 2025 10:50:48 -0400   
   Paul  wrote:   
      
   > On Wed, 9/10/2025 10:26 AM, pinnerite wrote:   
   > > I had (have) a box of two Ryzen 7 processors and two Asus Prime X670   
   > > AM5 motherboards awaiting a promised RMA.   
   > >   
   > > I was asked to wait. I did. Yesterday something prompted me to do   
   > > a search. They are in administration.   
   > >   
   > > I had already spent three months trying to get things to work.   
   > >   
   > > In desperation I purchased a couple of Gigabyte B650 motherboars   
   > > on the advice of a local engineer (sensible guy) and bought two   
   > > furtherRyzen 7 7700 processors. They went together smoothly.   
   > >   
   > > I hope to recover some money or replacements from thev unused stuff but   
   > > I am nervous of throwing good money after bad.   
   > >   
   >   
   > Can you do it directly through Asus, using your receipt from each purchase ?   
   >   
   > AFAIK, the warranty period is defined by the serial number on the box,   
   > so "4B" would be a motherboard made in 2024 November. And a three year   
   > warranty would be until 2027 November. They measure from the d   
   te-of-manufacture   
   > rather than the date-of-purchase.   
   >   
   > When I bought my X79 motherboard (Asus), the motherboard was already two   
   > years old, and was the last of that model in town, so that meant   
   > in practical terms, the warranty was then one year left.   
   >   
   > I doubt you will have a problem meeting the date, but that's to give   
   > you some idea what info they will be looking for. The lead two characters   
   > of the SN are the date of manufacture. The scheme only has to work   
   > well enough, to provide for warranty claims.   
   >   
   > In some cases, there have been situations where a local agent (in-country)   
   > was available, as an intermediary. Maybe this was "estore.asus..." for   
   > the estore that was located in the country with you. Not many countries   
   > had a physical estore for handling returns.   
   >   
   > But otherwise, the barrier to getting in touch with them, is   
   > suitably high. They have had, in the past, an "overflowing mailbox".   
   >   
   > This is just a random link, showing where you would be if half-way through   
   > a transaction with them.   
   >   
   > https://www.asus.com/uk/support/mailus/inquiry/   
   >   
   >    Paul   
      
   Yes. My new VBF ChatGPT put me on the right road. I started with AMD   
   and made the application. When I got on to ASUS, one site confirmed I   
   am in the warrant period until some time in 2026 but the claim site was   
   having a hissy fit. I have to try again later. Russian hackers I   
   expect. :)   
      
   Alan   
      
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