From: nospam@needed.invalid   
      
   On Wed, 9/10/2025 10:26 AM, pinnerite wrote:   
   > I had (have) a box of two Ryzen 7 processors and two Asus Prime X670   
   > AM5 motherboards awaiting a promised RMA.   
   >   
   > I was asked to wait. I did. Yesterday something prompted me to do   
   > a search. They are in administration.   
   >   
   > I had already spent three months trying to get things to work.   
   >   
   > In desperation I purchased a couple of Gigabyte B650 motherboars   
   > on the advice of a local engineer (sensible guy) and bought two   
   > furtherRyzen 7 7700 processors. They went together smoothly.   
   >   
   > I hope to recover some money or replacements from thev unused stuff but   
   > I am nervous of throwing good money after bad.   
   >   
      
   Can you do it directly through Asus, using your receipt from each purchase ?   
      
   AFAIK, the warranty period is defined by the serial number on the box,   
   so "4B" would be a motherboard made in 2024 November. And a three year   
   warranty would be until 2027 November. They measure from the dat   
   -of-manufacture   
   rather than the date-of-purchase.   
      
   When I bought my X79 motherboard (Asus), the motherboard was already two   
   years old, and was the last of that model in town, so that meant   
   in practical terms, the warranty was then one year left.   
      
   I doubt you will have a problem meeting the date, but that's to give   
   you some idea what info they will be looking for. The lead two characters   
   of the SN are the date of manufacture. The scheme only has to work   
   well enough, to provide for warranty claims.   
      
   In some cases, there have been situations where a local agent (in-country)   
   was available, as an intermediary. Maybe this was "estore.asus..." for   
   the estore that was located in the country with you. Not many countries   
   had a physical estore for handling returns.   
      
   But otherwise, the barrier to getting in touch with them, is   
   suitably high. They have had, in the past, an "overflowing mailbox".   
      
   This is just a random link, showing where you would be if half-way through   
   a transaction with them.   
      
   https://www.asus.com/uk/support/mailus/inquiry/   
      
      Paul   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)