From: not.in.use@home.invalid   
      
   On Sat, 25 Oct 2025 17:22:40 +0200, "s|b"  wrote:   
      
    >> Let's use as an example, someone drops by your help center.   
   >> They say   
   >>   
   >>    "I have a new printer. How do you install those, anyway ?"   
   >   
   >I'm interrupting, but (most) people will say "I have a new printer. Can   
   >YOU install his?"   
      
   yeah, that's how it works. You also have to remove the old printer   
   settings because the OS don't know the old printer doesn't excists   
   anymore ( with a windows OS ). Print something should be as easy as   
   "click the print button" and it should function.   
      
   Related to this help problem :   
   I ( the person to help ) bought a new printer and it says plug and   
   play, but nothing happens when I want to print something.   
   It's not KIS, it's KISS ( keep it stupid simple ).   
      
   Yeah, sometimes you even have to explain you have to turn the printer   
   on to let it print. Installing software for someone? I ones had a user   
   who wanted to use GIMP. When I said it had a learning curve for over a   
   year and a tablet would be handy, he thought I was joking.   
      
   People coming to your helpdesk don't want to learn anything; they want   
   something to work without problems.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)