From: nospam@needed.invalid   
      
   On Thu, 12/11/2025 2:05 PM, Mike Easter wrote:   
   > Edmund wrote:   
   >> Mike Easter wrote:   
   >>> Edmund wrote:   
   >>>> Bug reporting, never mind.   
   >>>   
   >>> I agree; if you are 'only' an end user.  For the most part, dev/s of an   
   app or a system or a website are *only* interested in the knowledgeable   
   opinion of someone of their own 'caliber', not some end- user 'complaint'   
   about something.   
   >>>   
   >>> A bug report has to be of professional quality.   
   >>>   
   >> Did I tell you before you are a extremely ignorant prick who doesn't even   
   understand users run into bugs.   
   >> No, well here you have it.   
   >>   
   > Silly boy; of course end users run into bugs; but it is my experience that   
   > the *reporting* of bugs by those end-users isn't really what the dev of the   
   > bug-issue wants to hear.   
   >   
   > They want to hear a more professional-type report of what makes the bug.   
      
   To meet the quality requirement, just generate the files they   
   ask for as attachments. Usually there is a posting in a   
   forum with instructions for anyone to follow.   
      
   Other forums have had a kind of form to fill out, to ensure   
   the metadata is collected. But that can be less successful,   
   because the person filling the form may not know how to   
   answer the question. Running a script that collects the   
   info, leaves less to the imagination.   
      
   The forms that ask you to categorize what department the   
   bug should be sent to, that's just silly. Some of the bugs   
   straddle clear lines of delineation, and you "can't file   
   it under text editors" because it isn't about that. Bug routing   
   is work, but it is essential that a bug be forwarded by   
   someone at the other end, to the right queue for action.   
   We don't know how to do your job.   
      
   When we play "twenty questions" here, ask questions such   
   as "is it bigger than a bread box", that sort of thread   
   is an indication the initial description was lacking.   
   I sometimes include pictures, if there is an area I   
   want a person to focus on, to try and get a discussion   
   on some rails.   
      
   Some bugs never get fixed, the staff being uninterested   
   in the work involved. That's how Notepad on Windows   
   can go for fifteen years without the Find/Replace   
   behavior getting fixed. But it was eventually   
   fixed properly -- my jaw dropped the day I tested   
   that and it was fixed.   
      
      Paul   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)