Dissatisfied Customer's Message to Bill Gates:   
   Ineffectual, rude, and insulting tech support will send MS customers   
   to competitors!   
      
   It is bad enough that Windows XP Professional has many problems and   
   that Microsoft takes away jobs from qualified Americans through   
   outsourcing. With all due respect, to provide rude and ineffective   
   technical support, as I have just experienced, not only adds insult to   
   injury; it provides motivation to buy anything but a Microsoft   
   product!   
      
   As a result of a defective Windows XP Professional operating system   
   that MS has been unable to repair so far and a never kept call-back   
   appointment by a technician, I got a call from Microsoft where a man   
   who identified himself as Douglas Mullen, Manager of Microsoft in Nova   
   Scotia, was rude, obnoxious and insulting. He refused to let me speak   
   to his supervisor and even made a disparaging remark concerning the   
   Pope before he hung up on me!   
      
   I am having multiple problems with Windows XP Professional retail   
   version that I recently installed on a new hard drive. The worst is   
   that my MICROSOFT optical mouse (and other types of mice) freezes up   
   the os. After spending hours on the phone dealing with a   
   difficult-to-understand accent and poor telephone connection and with   
   a technician from India who apparently did not have either the   
   knowledge or ability to resolve the problems, I reluctantly   
   rescheduled an appointment with Microsoft for yesterday, 2/19/06 at   
   2PM eastern US time. I never received the call, nor did I get any   
   email - even one saying that the tech was unable to call, unable to   
   get through to me or had to reschedule.   
      
   Instead I was woken up by Microsoft today on Sunday. When I asked to   
   speak to a supervisor, I got Mr. Mullen, who insisted that I had been   
   called back yesterday and an email had been sent to me saying that the   
   person could not get through. He got very rude, obnoxious and   
   insulting when I insisted that both my wife and I were here at the   
   scheduled time, I have call waiting with caller ID, voicemail when the   
   two lines are busy and I never receive any email from MS yesterday or   
   so far today.   
      
   Mr. Mullen refused to address the fact that I was not called back   
   yesterday and did not receive any emails from MS.  He would not let me   
   speak to his supervisor. He did not answer my questions about who was   
   in charge in his office or country. He said "Yes I am rude but I am   
   the only one you will speak to" and "I do not care if you write the   
   Pope." He insisted that I had a "one-time only offer" to get a call   
   back "take it or leave it!." Although I answered that I did want it,   
   he only offered it on a day when I would not be here and rudely hung   
   up on me with out making an appointment.   
      
   It is bad enough that Windows XP professional has many problems, that   
   Microsoft takes away jobs from qualified Americans. But to provide   
   rude and ineffective technical support with "a take-it or-lave-it"   
   attitude not only adds insult to injury; it provides motivation to buy   
   anything but a Microsoft product! Are you listening Mr. Bill Gates or   
   is the only way you will get the message is when MS loses substantial   
   sales?   
      
   Thank you,   
   victimizedbyms@yahoo.com   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)