From: YOUdeanKNOWschafWHAT@TObellsouthDO.net!!!   
      
   victimizedbyms@yahoo.com wrote:   
   > Dissatisfied Customer's Message to Bill Gates:   
   > Ineffectual, rude, and insulting tech support will send MS customers   
   > to competitors!   
   >   
   > It is bad enough that Windows XP Professional has many problems and   
   > that Microsoft takes away jobs from qualified Americans through   
   > outsourcing. With all due respect, to provide rude and ineffective   
   > technical support, as I have just experienced, not only adds insult to   
   > injury; it provides motivation to buy anything but a Microsoft   
   > product!   
   >   
   > As a result of a defective Windows XP Professional operating system   
   > that MS has been unable to repair so far and a never kept call-back   
   > appointment by a technician, I got a call from Microsoft where a man   
   > who identified himself as Douglas Mullen, Manager of Microsoft in Nova   
   > Scotia, was rude, obnoxious and insulting. He refused to let me speak   
   > to his supervisor and even made a disparaging remark concerning the   
   > Pope before he hung up on me!   
   >   
   > I am having multiple problems with Windows XP Professional retail   
   > version that I recently installed on a new hard drive. The worst is   
   > that my MICROSOFT optical mouse (and other types of mice) freezes up   
   > the os. After spending hours on the phone dealing with a   
   > difficult-to-understand accent and poor telephone connection and with   
   > a technician from India who apparently did not have either the   
   > knowledge or ability to resolve the problems, I reluctantly   
   > rescheduled an appointment with Microsoft for yesterday, 2/19/06 at   
   > 2PM eastern US time. I never received the call, nor did I get any   
   > email - even one saying that the tech was unable to call, unable to   
   > get through to me or had to reschedule.   
   >   
   > Instead I was woken up by Microsoft today on Sunday. When I asked to   
   > speak to a supervisor, I got Mr. Mullen, who insisted that I had been   
   > called back yesterday and an email had been sent to me saying that the   
   > person could not get through. He got very rude, obnoxious and   
   > insulting when I insisted that both my wife and I were here at the   
   > scheduled time, I have call waiting with caller ID, voicemail when the   
   > two lines are busy and I never receive any email from MS yesterday or   
   > so far today.   
   >   
   > Mr. Mullen refused to address the fact that I was not called back   
   > yesterday and did not receive any emails from MS.  He would not let me   
   > speak to his supervisor. He did not answer my questions about who was   
   > in charge in his office or country. He said "Yes I am rude but I am   
   > the only one you will speak to" and "I do not care if you write the   
   > Pope." He insisted that I had a "one-time only offer" to get a call   
   > back "take it or leave it!." Although I answered that I did want it,   
   > he only offered it on a day when I would not be here and rudely hung   
   > up on me with out making an appointment.   
   >   
   > It is bad enough that Windows XP professional has many problems, that   
   > Microsoft takes away jobs from qualified Americans. But to provide   
   > rude and ineffective technical support with "a take-it or-lave-it"   
   > attitude not only adds insult to injury; it provides motivation to buy   
   > anything but a Microsoft product! Are you listening Mr. Bill Gates or   
   > is the only way you will get the message is when MS loses substantial   
   > sales?   
   >   
   > Thank you,   
   > victimizedbyms@yahoo.com   
   >   
      
   Are you living in Nova Scotia?  I have been there.  Everyone I met   
   seemed wonderful.   
      
   But back to your problem; did you purchase a computer from a retail   
   outlet?  How long have you had it?  Is it within the warranty period,   
   or has the warranty expired?   
      
   What exactly, besides the shoddily operating mouse, have been your   
   difficulties with WinXP.   
      
   Were you civil and considerate on the telephone (and in any emails   
   that you may have volleyed off)?  Or were you agitated and surly?   
      
   Did Mr. Mullen behave badly first -- without provocation?   
      
   At any rate, if your hardware is new, you should be able to get it   
   exchanged for free under the warranty.  (If you live in Canada, I   
   don't know if the rules are the same as they are here in the United   
   States.  But I suspect you'll fare even better in this regard than in   
   the U.S., notwithstanding our excellent warranty rights.)   
      
   There is no way of knowing what your specific situation is because you   
   are (perhaps justifiably) upset.  Describe the actual problems you are   
   experiencing with the computer (one-by-one) in individual newsgroup   
   posts and you'll probably have very good luck getting wonderful help   
   from the folks who frequent this group, and related groups.   
      
   By the way, the comment (made by 'relic') that you should post your   
   rant to comp.os.linux.advocacy was quite probably made tongue-in-cheek   
   (although I apologize to 'relic' for misinterpreting, if the actual   
   intent of the post was for you to leave this group and post elsewhere).   
      
   On the flip side . . . have you considered giving Linux a whirl?  I   
   run WinXP and SUSE 10 Linux in a dual-boot situation on my computer.   
   I love both WinXP and SUSE 10 Linux.  You'll have just as many   
   difficulties with SUSE 10 Linux as you ever dreamed of having with   
   WinXP (although the difficulties in WinXP and SUSE 10 Linux are quite   
   unrelated to each other), but if you like to tinker, you'll have   
   excellent fun.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)