XPost: alt.comp.os.windows-xp, alt.os.windows-xp
From: cadgroupllc@adelphia.net
"Will-Lee-Cue" wrote in message
news:gciNf.59020$7y1.39254@tornado.texas.rr.com...
>
>> victimizedbyms@yahoo.com wrote:
>>> Dissatisfied Customer's Message to Bill Gates:
>>> Ineffectual, rude, and insulting tech support will send MS customers
>>> to competitors!
>>>
>>> It is bad enough that Windows XP Professional has many problems and
>>> that Microsoft takes away jobs from qualified Americans through
>>> outsourcing. With all due respect, to provide rude and ineffective
>>> technical support, as I have just experienced, not only adds insult to
>>> injury; it provides motivation to buy anything but a Microsoft
>>> product!
>>>
>>> As a result of a defective Windows XP Professional operating system
>>> that MS has been unable to repair so far and a never kept call-back
>>> appointment by a technician, I got a call from Microsoft where a man
>>> who identified himself as Douglas Mullen, Manager of Microsoft in Nova
>>> Scotia, was rude, obnoxious and insulting. He refused to let me speak
>>> to his supervisor and even made a disparaging remark concerning the
>>> Pope before he hung up on me!
>>>
>>> I am having multiple problems with Windows XP Professional retail
>>> version that I recently installed on a new hard drive. The worst is
>>> that my MICROSOFT optical mouse (and other types of mice) freezes up
>>> the os. After spending hours on the phone dealing with a
>>> difficult-to-understand accent and poor telephone connection and with
>>> a technician from India who apparently did not have either the
>>> knowledge or ability to resolve the problems, I reluctantly
>>> rescheduled an appointment with Microsoft for yesterday, 2/19/06 at
>>> 2PM eastern US time. I never received the call, nor did I get any
>>> email - even one saying that the tech was unable to call, unable to
>>> get through to me or had to reschedule.
>>>
>>> Instead I was woken up by Microsoft today on Sunday. When I asked to
>>> speak to a supervisor, I got Mr. Mullen, who insisted that I had been
>>> called back yesterday and an email had been sent to me saying that the
>>> person could not get through. He got very rude, obnoxious and
>>> insulting when I insisted that both my wife and I were here at the
>>> scheduled time, I have call waiting with caller ID, voicemail when the
>>> two lines are busy and I never receive any email from MS yesterday or
>>> so far today.
>>>
>>> Mr. Mullen refused to address the fact that I was not called back
>>> yesterday and did not receive any emails from MS. He would not let me
>>> speak to his supervisor. He did not answer my questions about who was
>>> in charge in his office or country. He said "Yes I am rude but I am
>>> the only one you will speak to" and "I do not care if you write the
>>> Pope." He insisted that I had a "one-time only offer" to get a call
>>> back "take it or leave it!." Although I answered that I did want it,
>>> he only offered it on a day when I would not be here and rudely hung
>>> up on me with out making an appointment.
>>>
>>> It is bad enough that Windows XP professional has many problems, that
>>> Microsoft takes away jobs from qualified Americans. But to provide
>>> rude and ineffective technical support with "a take-it or-lave-it"
>>> attitude not only adds insult to injury; it provides motivation to buy
>>> anything but a Microsoft product! Are you listening Mr. Bill Gates or
>>> is the only way you will get the message is when MS loses substantial
>>> sales?
>>>
>>> Thank you,
>>> victimizedbyms@yahoo.com
>
>
> Ya got two choices, bub.
> Stop computing or buy a MACINTOSH.
>
Both above options give you the same end result. You 'stop computing'. ;-]
--- SoupGate-Win32 v1.05
* Origin: you cannot sedate... all the things you hate (1:229/2)
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