On Wed Jun-27-2012 21:30, Ed Vance (1:2320/105.1) wrote to ALL:

 EV> This message was from ED VANCE to CHARLES SCAGLIONE,
 EV> originally in conference WindowsA
 EV> and was forwarded to you by ED VANCE.
 EV>                     -------------------------
 EV> Charles,

 EV> I got a reply from Epson to my question about the ftp.epson.com
 EV> entry I found in My Network Places.

 EV> Here it is:

 EV> \\\Quote///

 EV> Thank you for contacting Epson regarding your EPSON Stylus NX430. 

 EV> Not too sure why ftp.epson.com would be listed on your Network
 EV> Places. This is a link to our company server, and is not part of
 EV> your printer's installation. This link only appears when a system
 EV> is trying to access our secure server. You should be able to remove
 EV> the link from your Network Places on your computer. For assistance
 EV> on removing the link, please visit the Microsoft website.

 EV> We take your satisfaction seriously and hope that we have helped
 EV> resolve your issue. If you receive a survey from us, we would
 EV> greatly appreciate if you could take a few minutes to provide us
 EV> with feedback about your support experience. Your ratings and
 EV> comments are extremely important to us.

 EV> If this did not resolve your issue, please reply to this email for
 EV> further assistance. If you have a different support issue, submit a
 EV> request via our U.S. or Canada Support Site and we will respond in
 EV> a timely manner.

 EV> Thank you again for contacting Epson.

 EV> \\\Unquote///

 EV> I looked a bit in XP Help & Support but couldn't find anything
 EV> there so I went ahead and deleted ftp.epson.com and it and all it
 EV> sub-entries were removed.

 EV> When I was searching for answers about the ftp entry by looking in
 EV> the Users Guide for the NX430 I noticed the Guide was on their
 EV> Server instead of my hard drive, so I asked them about it.

 EV> I'd rather have my NX430 Users Guide on my computer just like the
 EV> CX3810 Users Guide already is, so I can read it when I want without
 EV> being on the internet to read it.

In other words, they didn't offer you much beyond informing you that you would
be receiving a survey from them?


Regards,

Roger 
--- timEd/386 1.10.y2k+
 * Origin: NCS BBS - Houma, LA - (1:3828/7)