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Air Canada must apologize to a Canadian couple and pay compensation of
approximately 14,000 Euro because the airline has not treated French and
English equally. The Ottawa court decided this week.
 
The Michel and Lynda Thibodeau couple had complained that English is too
dominant on domestic Air Canada flights. On seat belts, for example, there is
only the English word "Lift" and the signs for the emergency exits are only in
English or the English words are larger than the French ones.
 
In Canada both English and French are official languages and must be treated
equally by law. According to the judge, Air Canada has failed in this. The
airline will now adjust the signage.

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