XPost: bc.bcnet, bc.jobs, van.jobs   
   XPost: van.general, vic.general   
   From: m.degrace@calian.com   
      
   Type of Assignment: Full – time, contract   
      
   Length of Assignment: 2 years with a possibility of an extension   
      
   Job Description:   
   The Department of National Defence (DND) intends to reallocate military   
   Information Technology (IT) personnel from   
   bases,   
   garrisons and wings to field and deployable units to improve their   
   availability for employment on higher priority   
   operational   
   tasks.  To continue providing IT support, DND has a requirement for ongoing IT   
   professional services on a contract   
   basis.   
      
      
   The Help Desk Specialist’s duties include but are not limited to:   
      
      
   •	Performing a variety of network incident and problem analysis, monitoring   
   tasks and network management   
   systems and responding appropriately to user requests, incidents and problems;   
   •	Performing initial incident and problem analysis and triage, and assigning   
   the incident or problem to other   
   technical   
   resources for resolution when appropriate;   
   •	Maintaining liaison with end users and technical resources to communicate   
   the status of incident and   
   problem   
   resolution to end users; logging and tracking requests for assistance;   
   •	Providing advice and technical guidance to end users and technical resources   
   as the situation warrants;   
   and   
   •	Maintaining records of incidents and problems reported against a system and   
   their resolution;   
   •	Liaising with end users to ensure maintenance of accounts and software, and   
   to advise end users of   
   upgrades,   
   additions and/or changes to IM/IT resources or configuration prior to their   
   execution.   
      
   Mandatory Qualifications:   
   •	Minimum three (3) years experience working as a Help Desk Specialist in an   
   IT Service Desk environment,   
   providing IT-related first line support to a minimum of 100 users;   
   •	Minimum three (3) years experience as a Help Desk Specialist working with   
   Active Directory in a Windows   
   Server   
   2000 or 2003 environment;   
   •	Minimum three (3) years experience working as a Help Desk Specialist using   
   at least one industry standard   
   Information Technology Service Management (ITSM) tools. (i.e. Support Magic,   
   Remedy and/or Assist); and   
   •	Minimum three (3) years experience as a Help Desk Specialist providing   
   remote desktop or laptop   
   assistance.   
      
   Desirable Qualifications:   
   Familiarity with any of the following DND System applications:   
      
      
   •	ITSM tools: Support Magic SDE 9.0/9.2; Assyst and Remedy 7.1;   
   •	Network Operating System (NOS): Microsoft Windows 2003 Server;   
   •	Desktop Operating System (OS): Microsoft Windows 2000 and Microsoft Windows   
   XP, line-up;   
   •	Messaging System: Microsoft Exchange; and   
   •	Office Suite: Microsoft Office 2000 and 2003.   
      
   Special Conditions:   
   •	Work is performed on-site   
   •	Hours are: 07:30 to 16:00   
   •	Medical and Dental Benefits Included   
   •	Paid Vacation and Sick Leave Included   
      
   The Business and Technology Services Division of Calian augments customer   
   workforces with flexible short and long   
   term   
   placements of individuals and teams, provides access to critical recruiting   
   capabilities and delivers outsourcing   
   services in a   
   variety of technical and professional functions. We are proud to offer full-   
   and part-time opportunities for IT specialists,   
   engineers, trainers, health care providers and other qualified business and   
   technical staff. Our five-point focus on   
   stability,   
   quality, confidentiality, service and opportunity make us the ideal partner to   
   help you achieve your professional goals.   
      
   To send your resume directly to the Calian Recruiter responsible for this   
   position, please visit (insert url for posting   
   here)   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)