From: nospam@needed.com   
      
   Tony wrote:   
   > I just switched over to 25/10 DSL with TS (coming from the grandfathered   
   > Bell Ultra 7Mbit connection). The first tech from Bell came and checked   
   > my demarc point and said I was good for 25/10 service (I could even see   
   > on his meter that it passed a couple of the ADSL+ tests).   
   > The TS tech came, and after much frustration with my internal wiring,   
   > said I was good however my modem is not connecting (I should see two   
   > green solid lights but they're dead). I'm getting a 192 IP address, and   
   > I've entered my pppoe credentials in the Connection Hub. He said a   
   > ticket was opened with Bell for them to come out again because I'm   
   > 'plugged into the wrong port'.   
   >   
   > does that make sense? what could possibly be wrong with my line? Thanks!   
   > Getting jittery w/o having highspeed.   
      
   With DHCP in what I assume is a router in that thing, you're   
   going to get a 192 address, whether the WAN side is working   
   or not. So while it proves the LAN side Ethernet cable is OK,   
   it says nothing about stuff on the WAN side.   
      
   As for the Bell/Teksavvy/trouble_ticket thing, welcome   
   to "arms length tech support". Bell does stupid things,   
   just to see the Teksavvy customers dance. Like sending   
   two work orders to the tech, telling him to unplug and   
   plug back in, a connection. When the two work orders   
   could have instead, just canceled one another. Perhaps   
   you got caught in that scenario ("I'm unplugging you now - Bye").   
      
   It took me a few days to get service back. I used   
   Freenet during the outage.   
      
   This is Bell's motto:   
      
   "We will find a way, to make you pay..."   
      
       Paul   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)