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   From: news@beyond-tech.com   
      
   Position: Technical Support Analyst/Technician   
   Opening(s): 1 Permanent Position   
   Location: Lower Mainland, Vancouver, (BC)   
   Salary: Negotiable based on qualifications and experience   
   Start Date: ASAP   
      
   Scope of work/responsibilities:   
      
   Our client is an internationally recognized leader in the medical devices   
   and equipment industry that focuses on innovation and has a track record for   
   growth. We are actively seeking a technical support analyst/technician to   
   join our client's expanding Services Team. Our ideal candidate will have   
   excellent oral, written and customer service skills with the ability to   
   analyze and troubleshoot complex technical, product and warranty   
   inquiries/issues from customers, distributors, and field technicians in a   
   timely manner. The ability to conceptualize and rationalize problems, and to   
   think on your feet is mandatory as support services will be provided live by   
   phone, email, chat, and/or remote administration.   
      
   Required skills/qualifications:   
      
   To qualify for this role, you must 1+ year of help desk or customer support   
   experience in a technical environment, a good understanding of network   
   systems / TCP/IP, proficiency with MS Office applications (Word, Excel and   
   Outlook) and possess a diploma in IT or related field. Preference will be   
   given to candidates with experience supporting medical devices/equipment or   
   electro-mechanical products. If you would like to work for a growing,   
   progressive company that values their employees and career development,   
   please apply today!   
      
   Interested applicants please apply online:   
   www.beyond-tech.com/scripts/profile.asp   
   Job Ad ID#: TECHNICAL-SUP_2008-03-31_79   
      
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