XPost: ont.jobs, ott.jobs, tor.jobs   
   From: imtiaz@csican.com   
      
   Hi   
      
   I have a opportunity with a client of mine in Toronto looking for a Remedy   
   Administrator a with the following skills:   
      
   Role/Responsibilities:   
      
      
      
   ·         Administrative responsibility for the effective system   
   administration and operations of the Remedy ITSM environment. This includes   
   working with the appropriate resources to design, develop, test, install,   
   upgrade, implement and support the ITSM suite   
      
   ·         Manage Remedy User, Administrator, and Group accounts, access, and   
   passwords   
      
   ·         Act as subject matter expert for Remedy functionality and data   
   integration activities   
      
   ·         Identify and resolve technical issues/problems with Remedy, its   
   various interfaces and supporting tools   
      
   ·         Gather system and ad hoc reporting requirements and produce   
   resultant reports   
      
   ·         Test and validate change results for Remedy modules   
      
   ·         Support integration efforts for Remedy systems requirements with   
   business and other systems process improvements   
      
   ·         Help to instruct Users and Administrators on Remedy product usage   
   and administration   
      
   ·         Create and maintain system support documentation, including   
   network diagrams   
      
      
   ·         Administrative responsibility for the RightAnswers application,   
   including group accounts, access, passwords and integration into the Remedy   
   ITSM environment   
      
      
      
   Essential Skills Required:   
      
      
      
   ·         Ability to perform day-to-day operational support functions within   
   Remedy, including client, server and application administration   
      
   ·         Experience creating technical specifications based on application   
   end-user feedback and analysis of business workflow with the goal of   
   optimizing and automating processes   
      
   ·         Experience defining application requirements, testing and   
   documentation   
      
   ·         Strong understanding of ticketing process flows, business   
   processes and data integration   
      
   ·         Experience training and supporting end users   
      
   Contract starting May 5, 2008 to Year End 2008, with foreseeable extension.   
      
      
   If you are interested please send me your resume and call me ASAP.   
      
      
   If you need to reach me after hours, please call my cell (416) 937-5624   
      
   Thanks,   
      
   Imtiaz Atcha   
   Senior Resource Consultant   
   CSI Consulting   
   150 York Street, Suite 1820   
   Toronto, Ontario   
   M5H 3S5   
      
   Tel:(416) 364-6376 x2006 or 1-866-274-4848   
   Cell:(416) 937-5624 After 6:00pm   
   Fax: (416) 364-2735   
   E-mail: imtiaz@csican.com   
   www.csican.com   
      
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