From: AlanBaggett@volcanomail.com   
      
   Widow wins war with Canada Revenue Agency : CRA SOTW   
      
   ByAl MacRury    
      
      
   It's tough enough losing your spouse at any age.    
      
   And it's tough enough being 83.    
      
   You shouldn't expect the Canada Revenue Agency to be telling you that you have   
   not paid your tax return and they'll be cutting off your income cheques.    
      
   "I am having a very serious problem with the CRA regarding my 2012 income tax   
   return which is causing me no end of stress," Lillie Bailey wrote us.    
      
   "I am a recent widow and this was the first time I had to file my own return.   
   The bulk of my income comes from investments and I was not aware that no   
   income tax had been deducted at source. Therefore, when I got my assessment,   
   my tax bill was $3,775.50."   
   She paid that amount at the Royal Bank on April 15 and it was taken out of her   
   chequing account.    
      
   But on May 1, she received a notice from CRA that stated no payment had been   
   received.    
      
   "I called the Summerside Tax Centre in PEI to question this, but they could   
   find no record of my account. On May 28, I received another notice stating   
   that my notice of assessment showed I had not yet paid this amount. Therefore,   
   they were adding arrears    
   interest."    
      
   She contacted her bank and sent proof of payment records to CRA.    
      
   "On July 5, I received notice that my Goods and Service Tax credit of $82.82   
   was being applied to my account and I would not be receiving any more until my   
   account was paid in full.    
      
   "On July 10, they did the same with my Ontario Senior Homeowners' Property Tax   
   Grant.    
      
   "And my Ontario Trillium Benefit was withheld."    
      
   She said a CRA employee suggested human error was to blame. Somebody might   
   have entered the wrong social insurance number and credited her payment to   
   another taxpayer.    
      
   Things were at an impasse when she wrote Action Line.    
      
   We immediately wrote the CRA and in a July 18 reply, Ontario region   
   communications manager Neil Shalapata relayed some good news.    
      
   "The confidentiality provisions of section 241 of the Income Tax Act prevent   
   us from commenting on specific taxpayer cases," he said.    
      
   But the CRA had contacted Bailey and he suggested we do the same.    
      
   We didn't have to.    
      
   Within minutes, a relieved Bailey told us the CRA had contacted her.    
      
   "I have just received a call from the CRA informing me that my payment has   
   been found and my account credited with the payment. The interest charged will   
   be deducted and my credits will be reinstated. It usually takes time to do   
   this (September), but    
   when I said I was on a fixed income she said she would see what could be done   
   to sort things out sooner."    
      
   If you have a consumer problem, call 905-526-4665 or email   
   amacrury@thespec.com < amacrury@thespec.com >    
      
      
   -----------------------------------------------------------    
   Miss a Tax Tale Miss a lot!    
   Visit the CRA SOTW Library at http://canada.revenue.agency.angelfire.com    
   ------------------------------------------------------------    
   Alan Baggett – Tax Collector’s Bible -  http://taxcollectorsbible.com/     
      
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