From: AlanBaggett@volcanomail.com   
      
   CRA pressured to reduce payment errors : CRA SOTW   
      
   CRA pressured to reduce payment errors   
   Staff / September 13, 2012   
      
   The Canada Revenue Agency (CRA) needs to improve service to taxpayers whose   
   payments are misallocated, says Canada’s Taxpayers’ Ombudsman, Mr. J. Paul   
   Dube.   
      
   Many taxpayers have multiple accounts with the CRA, for example. So, they may   
   have personal income tax accounts spanning several years, as well as corporate   
   accounts and goods and services tax/ harmonized sales tax accounts.   
      
   “Many taxpayers have told us the payments they made to the CRA were   
   misallocated, meaning the payments were not applied to the intended account,”   
   says Dube.   
      
   He adds, “As a result, some were wrongly assessed interest and penalty   
   charges, while others were subjected to CRA collections demands.”   
      
   In a report entitled Getting it Right, he makes a number of recommendations   
   intended to help the CRA reduce payment allocation errors, as well as educate   
   taxpayers on how to avoid making errors when making payments.    
      
   Read the report: http://www.oto-boc.gc.ca/rprts/gttng-rght/gttng-rght-eng.pdf   
      
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