I'm researching the possibilities for an AI system to be deployed to   
   tens of field service engineers.   
      
   My client is interested in the feasibility of changing the way their   
   service engineers work.   
      
   In short, they currently carry an electronic manual and they'd rather   
   carry an intelligent system on their Windows Mobile 2003 devices. By   
   intelligent system they mean a system which will allow the engineer to   
   quickly diagnose faults and access the relevant area of the manual.   
   Ideally this system would also learn from previous cases and improve   
   over time.   
      
   One other requirement is that the system should be also available to   
   Windows XP machines. Furthermore the 'learning' should not be isolated   
   to each engineer but should instead be shared company-wide.   
      
   Can anyone point me in the right direction for products / companies /   
   consultants which could help out?   
      
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