Position Title: Service Now Consultant   
   Location: Reston, VA   
   Duration: 6 months Contract   
      
   Required Skills:   
      
   •         8  years’ experience in continuous process improvement   
   methodologies including ITIL®, business   
   •         process re-engineering, and/or quality management initiatives   
   •         Significant demonstrated experience with ITIL® business process   
   reformation, re-engineering, and   
   •         project management activities, with extensive Service Catalog and   
   Service Request experience   
   •         Expert level experience in Service Now Service Catalog and   
   ServiceRequest design and implementation   
   •         Expert level in Reporting based upon requests   
   •         Expert level in Service-Now integrations to on-prem application   
   including but not limited to SQL and   
   •         WebServices (REST and SOAP)   
   •         Expert level experience with workflow creation   
   •         Experience working with/leading process reformation teams   
   •         Knack for uncovering and recommending timely and high-impacting   
   enhancements to day-to-day   
   •         processes   
   •         Desire to develop complex strategies to overcome cultural   
   resistance to process-driven change   
   •         Experience facilitating quality improvement efforts   
   •         Excellent verbal and written communication skills   
   •         Excellent leadership and problem-solving skills   
   •         Experience with Service Now required, experience with Remedy is a   
   plus   
      
      
      
      
   Thanks and Regards,   
      
   Aravind Pothula    
   Sr. Technical Recruiter   
   Email: aravindp@sritechsolutions.com   
      
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