Hi ,   
      
   Hope you good,   
      
   We do have a opening with one of our Client, please have a look into the below   
   Job Description and let  me know if you have any good resources please share   
   profiles to vijay@santeksystem.com / 510-256-5798   
      
      
   Application Support   
      
   Location: Philadelphia, PA   
      
   Start Date: Immediate   
      
   Rate: $40/Hr on C2C   
      
   need genuine candidates   
      
       
      
   Job Description:   
      
   ·         Application Support   
      
   3 to 4 Years of experience   
      
   ·         Investigate and diagnose Incidents to restore a failed IT Service   
   as quickly as possible   
      
   ·         Resolve Incidents within the specified Service Level    
   greements/Operational Level Agreements   
      
   ·         Document troubleshooting steps and service restoration details   
      
   ·         Create and submit knowledge articles   
      
   ·         Provide specialized investigation and diagnosis of all Incidents   
   and Service Requests   
      
   ·         Identify Problems   
      
   ·         Verify resolution with end-users and resolve assigned Incidents   
      
   ·         Escalate Major Incidents to the Vendor/Application Manager   
      
   ·         Escalate Incidents at risk of breaching Service Level   
   Agreement/Operational Level Agreement   
      
   ·         Escalate unresolved/Build defects/incidents to Tier 3   
      
   ·         Liaison between IT and external support provider   
      
   ·         A subject matter expert for a specific service   
      
   ·         Responsible for planning and coordinating all the activities   
   required to perform, monitor, and report on the process   
      
   ·         Handle Outage and Triage with RCA post resolution   
      
   ·         Change Management   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)