Hi,   
   Hope you doing well,   
   we do have opening with one of our Client please go through the below Job   
   Description and share profiles to vijay@santeksystem.com   
      
   Key Skills:   SQL Server, .Net, IIS, Sitecore, Linux, Incident and Change   
   process(ITIL), Application/Production Support experience   
      
   Title: .NET with ITIL, Application/Production Support experience   
   Location: Philadelphia,PA   
   Start Date: Immediate   
   Rate: $40/Hr on C2C   
       
   Job Description:   
   •         Application Support   
   •         3 to 4 Years of experience   
   •         Investigate and diagnose Incidents to restore a failed IT Service   
   as quickly as possible   
   •         Resolve Incidents within the specified Service Level   
   Agreements/Operational Level Agreements   
   •         Document troubleshooting steps and service restoration details   
   •         Create and submit knowledge articles   
   •         Provide specialized investigation and diagnosis of all Incidents   
   and Service Requests   
   •         Identify Problems   
   •         Verify resolution with end-users and resolve assigned Incidents   
   •         Escalate Major Incidents to the Vendor/Application Manager   
   •         Escalate Incidents at risk of breaching Service Level   
   Agreement/Operational Level Agreement   
   •         Escalate unresolved/Build defects/incidents to Tier 3   
   •         Liaison between IT and external support provider   
   •         A subject matter expert for a specific service   
   •         Responsible for planning and coordinating all the activities   
   required to perform, monitor, and report on the process   
   •         Handle Outage and Triage with RCA post resolution   
   •         Change   
      
   --- SoupGate-Win32 v1.05   
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