From: akramrecruiter90@gmail.com   
      
   Hello Friends,    
   Please share the profiles at Akram@zirastech.net   650-731-0070.   
   Description	   
   Digital Sr. Workplace Engineer IV   
   Scope/Categories:   
   Key Interfaces: Business and Functional leaders, Business Process Owners, IT   
   Business Partners, IT PCC Leadership, IT Consultants and Analysts. Travel may   
   require 5-10% of worktime.   
   Key Accountabilities:   
   • Leads technical elements in systems development projects, both within   
   systems design and in interfaces with other stages of development. Evaluates   
   and undertakes impact analysis on major design options.   
   • Provides expert technical knowledge in the system testing of platform   
   specific versions of the software product(s), documenting faults, implementing   
   resolutions and retesting to agreed standards. Reports the outcome of the   
   testing and highlights    
   potential improvements to the process.   
   • Provides specialist guidance information to user support and help desk   
   functions to assist in resolving customer problems.   
   • Specifies and designs large or complex systems, covering for example:   
   objectives, scope, constraints (such as performance, resources etc.),   
   hardware, network and software environments, main system functions and   
   information flows, data load and    
   implementation strategies, phasing of development, requirements not met, and   
   alternatives considered.   
   • Assesses software packages on their ability to meet all or parts of   
   specified requirements and advises colleagues and management on their   
   technical suitability.   
   • Provides operational oversight of outsourced partner in the delivery of   
   projects and day-to-day activities.   
   • Coordinates and manages rapid response and permanent resolution to   
   problems, ensuring that appropriate action is taken to investigate and resolve   
   them, with minimal downtime to systems and services. Maintains up to date   
   information on major problem    
   resolution and ensures the communication of such information to all interested   
   parties. Ensures that problems are fully documented within the configuration   
   management defect/problem reporting system (known error database). Proactively   
   matches unresolved    
   incidents against existing problems, known errors and other incidents.   
   • Determines and initiates preventative measures, such as identifying and   
   investigating suspect software and other components. Ensures that existing   
   problems and known errors in systems and services being brought into operation   
   are understood and    
   managed in the same way as those arising from operational incidents. Support   
   service level management in monitoring the impact of problems on agreed   
   service levels, and co-ordinate and manage any appropriate improvement actions.   
   • Analyzes incidents and problems to show trends and potential problem   
   areas, so that actions can be taken to minimize the occurrence of incidents   
   and to improve the process of problem reporting, analysis and resolution.   
   Creates and monitors plans and    
   strategies to investigate and resolve incidents and problems, including   
   proactive problem management activities. Assesses the probable causes of   
   incidents.   
   Skills	    
   Openings	1	Experience	7+   
      
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