Greetings From Canopy one Solutions   
   Hope you’re Doing great                     
   We have the below requirement , Hence please glance the requirement and   
   respond us back with your finest Consultant / Updated Resume ASAP   
   Note : Passport number and Client ID ( Badge) Must for Below 10 Years Profiles    
      
   Role - Genesys CTI Engineer.   
   Location – Franklin lakes and  Phoenix AZ    
   Duration : Long Term    
       
   Summary on experience we are looking for :   
   •	7+ years of hands-on work experience as Genesys CTI Engineer.   
   •	Deployment and configuration of Genesys Framework (7.6, 8.x) on Windows   
   and Linux Platform.   
   •	Deployment and configuration of Genesys Voice Platform and its integration   
   with Genesys Framework.   
   •	Deployment and configuration of routing solutions.   
   •	Knowledge of eService’s, WFM.   
   •	Log review of SIP Server, URS, Stat Server and other Genesys applications.   
   •	Troubleshooting and fixing of Genesys Environment Issues.   
   •	Upgrading of Genesys Applications on Windows, UNIX and Linux.   
   •	Support and troubleshooting of production environment   
      
      
   Role - Genesys CTI Engineer.   
   Location – Hartford CT   
   Duration : Long Term    
   •         Minimum 8-10 years’ experience in Genesys Contact center   
   Platforms implementation and support   
   •         In-depth understanding of Genesys 8.x Architecture, installation,   
   and configuration management   
   •         Must have Genesys SIP server 8.x Integration experience with SBC   
   and Voice media gateways   
   •         Experience in deploying Genesys 8.x components like CIM Platform,   
   GVP, ORS/URS, GMS, Proactive outbound solution,  Pulse, Eservices suites   
   (chat, email), WDE, Co-browse and Genesys Reporting solutions, Genesys   
   Interaction Recording   
   •         Extensive knowledge in troubleshooting issues on Genesys CIM   
   Platform, GVP, ORS/URS, OCS, eServices, WDE, Co-browse, GIM and GIR   
   •         Knowledge on Java / .Net, Platform SDK, SCXML, VXML , SQL/oracle   
   and Cassandra databases   
   •         Knowledge on windows 2012 and Linux 5.x/6.x OS   
   •         Knowledge on webservers and load balancers   
   •         Knowledge on Change, Incident and problem management   
   •         Facilitate conversations between technical teams, stakeholders,   
   quality assurance / testing teams, vendor management, and customers   
   •         Strong verbal and written communication skills. Must be able to   
   communicate effectively and confidently with users, team members and management   
   •         Certification on Genesys 8.x would be an added benefit    
   Thanks & Regard’s   
   Naresh Kumar .T   
   Canopy One Solutions, Inc.   
   Desk: 703-831-8282 Ext.2518     
   Email: k.naresh@canopyone.com    
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