From: pramod@confluxsystems.com   
      
   Hi   
      
   Greeting from Conflux System Inc …!!!   
      
   Please find the below urgent requirement and let me know if you have anyone   
   who is interested in this position   
      
   Role: Service Delivery Manager   
      
   Location: Auburn Hills, MI   
      
   Type: Long Term Contract   
      
   Any Visa   
      
   Technical PM on different technology knowledge in SAP   
      
   Good Communication   
      
   Leadership Quality   
      
       
      
   Responsibilities   
      
   -          Oversee the delivery of Information and Communications Technology   
   (ICT) services related to Application support business and the monitoring and   
   maintenance of quality, standards, and operability as defined within   
   negotiated and agreed service    
   level agreements, service level parameters or contracts   
      
   -          Conduct negotiation and representation with both external and   
   internal suppliers/ vendors and users/ clients   
      
   -          Drive policymaking with respect to a range of matters, including   
   strategic planning, staff development and rewards, choice of methods and   
   standards and the marketing and selling of services and products   
      
   -          Advise and influence business clients and customers at the   
   management level regarding delivery, costs, availability, and functionality of   
   services and systems & develop effective partnerships   
      
   -          Oversee the financial and staffing aspects of operational   
   management, service delivery and project management as well as a range of   
   technical considerations   
      
   -          Set targets, monitor performance and manage the service in an   
   effective and efficient manner   
      
   -          Drive design and implementation of solutions for specific processes   
   related to Application Maintenance and upgrade of existing systems   
      
   -          Developing strong client relationship   
      
       
      
   Job duties   
      
   -          Plan and schedule project timelines and milestones, schedule and   
   prioritize all project tasks   
      
   -          Direct and manage all phases of a project lifecycle, ensure quality   
   of deliverables and services against contracted Service Levels   
      
   -          Lead a team to deliver the stated project objective. This includes   
   building a team as per project requirement, instructing, assigning, directing,   
   and checking the work of team, facilitating their work   
      
   -          Lead the execution of the standardization track, ensuring that the   
   Atos/ Atos Syntel operating model is successfully defined and implemented   
      
   -          Drive completion of project phases, serving as the sole point of   
   contact for customers   
      
   -          Assess and review the quality of work on the team and the fit of   
   team members, making adjustments as necessary including hiring and firing team   
   members   
      
   -          Leading and supporting onsite and offshore professionals   
   responsible for getting services delivered to clients   
      
   -          Ensuring high motivation level in the team and be creative to make   
   them more productive   
      
   -          Ensuring low attrition level in the team   
      
   -          manage conflict and use creativity to find ways to make the service   
   better   
      
   -          Fixing any reliability issues including (but not limited to)   
   problem management   
      
   -          Tracking and controlling technical issues, ensuring that service   
   agreements (KPI/SLA) are met consistently and assisting          with contract   
   renewal   
      
   -          Meeting customer expectations and analyzing risks in the delivery   
   value chain   
      
   -          Managing budgets, forecasting of resource/revenue and timely billing   
      
   -          Drive business growth with existing and potential new clients   
      
   Skillsets   
      
   -          Proven ability to manage a multi-year mid-size or large AMS   
   assignment is a must   
      
   -          Must have detailed hands-on knowledge on ITIL processes – ITIL   
   certification is preferred but not mandatory   
      
   -          Team management skills – the experience of managing medium or   
   large team size   
      
   -          Experience in managing the onsite-offshore delivery model with   
   clearly defined SLAs   
      
   -          Excellent communication skills   
      
   -          Ability to identify new business opportunities and be able to close   
   it with client   
      
   -          Relationship and networking skills   
      
   Education/ Experience   
      
   -          Graduation in Engineering or higher   
      
   -          10 + Years in the Information technology industry   
      
   -          Minimum of 5 years’ experience managing projects, customers and   
   full delivery responsibility to the customer   
      
   -          Minimum 5 years’ experience working in the onsite-offshore model   
      
   -          Must have a minimum 5 years’ experience handling customers in the   
   Application support area managing SLAs and KPIs   
      
   -          Experience managing overall customer P&L including revenue, revenue   
   growth, profitability, customer satisfaction, team management, and development   
      
       
      
     G. John Pramod   
     (O) 678-459-2459 Ext 1805  (M)  678-503-5190   
     Fax : 615-469-3238  | pramod@confluxsystems.com   
     11539 Park woods Cir, Suite 302, Alpharetta, GA, 30005   
     Conflux Systems INC, a Minority and Small Business Enterprise   
      
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