From: nomesh.usithr@gmail.com   
      
   Hi,   
      
   Greetings for the day!   
      
   Hope you are doing Great!!   
      
   We have immediate requirements for below positions. Please go through the   
   descriptions and let me know if you are interested   
      
       
      
   Support Engineer   
      
   Category: Service Desk / End User Services   
      
   City: Cary, North Carolina, United States   
      
      
       
      
   Position Description   
      
   This position will support in scope applications. You will be responsible for   
   Investigating application-related system and user requests and resolving or   
   coordinating resolution of issues. You will work with all facets of   
   Infrastructure, Vendor,    
   Development & External teams on issues requiring deeper investigation, and   
   then coordinate resolution while providing feedback to users.   
      
       
      
   Your future duties and responsibilities   
      
   Service request and Incident Management: Working on request of business   
   request raised via ticketing system and ensure prompt response and resolution   
   of the ticket. Additionally, working on the incident management for the issues   
   that result in downtime    
   and missing SLA for the applications.   
      
       
      
   Problem Management: Creating and owning the problem tickets for the group and   
   ensure there are correct ownership and resolution identified. Able to work   
   with different counterparts for the resolution (Infrastructure, development   
   team).   
      
       
      
   Relationship Management: Constantly interacting with traders, client   
   management team, operations, offshore support team, development team and   
   infrastructure team   
      
       
      
   Change Management: Part of weekly CAB, performing a risk analysis of the   
   change that will affect the application and ensure change components including   
   implementation windows are correct.   
      
       
      
   Disaster recovery planning and testing: Working with development and   
   infrastructure team to ensure all DR documents are up to date, applications   
   are tested annually and there is no risk associated with any of the server.   
      
       
      
   Batch process management: Critical resource in monitoring batches that runs   
   during your time zone and handover the process to APAC team during EOD. As a   
   part of global team, helping out on weekend batch monitoring/patching/DR   
   activities on rotational    
   basis.   
      
       
      
   Required qualifications to be successful in this role • Excellent   
   interpersonal/communication/presentation skills.   
      
       
      
   • Application support experience with a minimum of 5 years in the financial   
   industry (Prime brokerage experience is a plus).   
      
       
      
   • Experience working with relational database (Sybase or Oracle) and should   
   be fluent in writing and debugging SQL/Stored Procedure.   
      
       
      
   • Proficient with Unix/Linux command tagged with knowledge of scripting   
   language: Shell scripting, pearl, python, java.   
      
       
      
   • Experience working with monitoring tool (eg: Geneos) and scheduling tool   
   (eg: ControlM, Autosys).   
      
       
      
   • Positive attitude: Enthusiastic, highly motivated and quality-oriented.   
      
       
      
   • Team Skills: Ability to work with a global team using follow the sun model.   
      
       
      
   • Management Skills: Excellent time management skills and ability to work on   
   projects to identify process improvements.   
      
   #LI-CG1   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)