From: nomesh...@gmail.com   
      
   Hi   
      
   Greetings for the day!   
      
   Hope you are doing Great!!   
      
       
      
   We have immediate requirements for below positions. Please go through the   
   descriptions and let me know if you are interested   
      
       
      
   L2/L3 Support Engineer   
      
   City : New York, NY    
      
      
      
       
      
   Position Description   
      
   This position will support in scope applications. You will be responsible for   
   Investigating application-related system and user requests and resolving or   
   coordinating resolution of issues. You will work with all facets of   
   Infrastructure, Vendor,    
   Development & External teams on issues requiring deeper investigation, and   
   then coordinate resolutions while providing feedback to users.   
      
       
      
   Your future duties and responsibilities   
      
   • Incident, Problem & Change Management   
      
       
      
   • Continual Service Management, Disaster Recovery Planning & Testing   
      
       
      
   • Application decommission task, including business data transfer to archive   
   systems.   
      
       
      
   • On-call support could be required on a rotational basis both during the   
   week and on weekends.   
      
       
      
   • Ensure MIS and workflow tools used e.g. JIRA and ServiceNow to track and   
   demonstrate the overall quality of services   
      
       
      
   Required qualifications to be successful in this role   
      
   • Efficient in communication with traders.   
      
       
      
   • Strong understanding of business language and business workflows is   
   beneficial.   
      
       
      
   • Experience managing and maintaining apps running on Unix based platforms   
   and Oracle/ Sybase databases.   
      
       
      
   • Good Unix skills including scripting and server management.   
      
       
      
   • JIRA and ServiceNow   
      
       
      
   • Strong analytical and technical background with good problem solving   
   skills.   
      
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