From: telecomdigestsubmissions@remove-this.telecom-digest.org   
      
   By Frederic Lardinois   
      
   Google today announced that it has signed up Verizon as the newest   
   customer of its Google Cloud Contact Center AI service, which aims to   
   bring natural language recognition to the often inscrutable phone   
   menus that many companies still use today (disclaimer: TechCrunch is   
   part of the Verizon Media Group). For Google, that's a major win, but   
   it's also a chance for the Google Cloud team to highlight some of the   
   work it has done in this area. It's also worth noting that the Contact   
   Center AI product is a good example of Google Cloud's strategy of   
   packaging up many of its disparate technologies into products that   
   solve specific problems.   
      
   https://techcrunch.com/2020/07/13/google-signs-up-verizon-for-it   
   -ai-powered-contact-center-services/   
      
   --   
   Bill Horne   
   Telecom Digest Moderator   
      
   ***** Moderator's Note *****   
      
   Yes, it's a press release. I just find it funny that Verizon can't   
   figure out how to do work-at-home without Google's help.   
      
   Bill Horne   
   Moderator   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)