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   comp.dcom.telecom      Telecommunications digest. (Moderated)      17,262 messages   

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   Message 15,641 of 17,262   
   Bill Horne to All   
   Verizon's computer is confused [telecom]   
   09 Jan 21 20:15:42   
   
   From: malQassRimiMlation@gmail.com   
      
   I'm in the process of writing a story about Verizon's prepaid cellular   
   offering, and in the process of researching the service, I bought and   
   registered a pre-paid cell phone.   
      
   This afternoon, I got a text message from Verizon Mobile Code Number   
   86583: it said -   
      
        VZW Free Msg. This cell phone number is now unregistered from My   
        Verizon. If you feel that this is an error, please call customer   
        service.   
           Received 12:48 PM   
      
   I haven't been on Verizon Mobile's web site since December, when I   
   changed to automatic payments in order to get a $5/month discount on   
   my bill. I have a PIN set, and "secret" questions that are supposed to   
   prevent tampering with the account.   
      
   I called Verizon Mobile, and a man named Carlos told me that I had   
   "deregistered" the account back in December, and read me a lot of   
   scripts intended to oh-so-subtly inform me that it was my fault and   
   that there wasn't anything Verizon would do about it. Carlos told me   
   to re-register my phone at the "my Verizon" site, and we said goodbye   
   after he read me a not-quite-apology about how sorry Verizon is that   
   I'm having troulbe. They, or course, are doing fine: *I* am having   
   trouble.   
      
   I will go to "my Verizon" and enter my details again, and Verizon will   
   have another month of extra profit because *my* deregistration will   
   void the automatic payment credit.   
      
   I welcome comments from readers whom have had similar experiences.   
      
   Bill   
      
   --   
   Bill Horne   
   (Remove QRM from my email address to write to me directly)   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)   

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