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|    comp.dcom.telecom    |    Telecommunications digest. (Moderated)    |    17,262 messages    |
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|    Message 15,641 of 17,262    |
|    Bill Horne to All    |
|    Verizon's computer is confused [telecom]    |
|    09 Jan 21 20:15:42    |
      From: malQassRimiMlation@gmail.com              I'm in the process of writing a story about Verizon's prepaid cellular       offering, and in the process of researching the service, I bought and       registered a pre-paid cell phone.              This afternoon, I got a text message from Verizon Mobile Code Number       86583: it said -               VZW Free Msg. This cell phone number is now unregistered from My        Verizon. If you feel that this is an error, please call customer        service.        Received 12:48 PM              I haven't been on Verizon Mobile's web site since December, when I       changed to automatic payments in order to get a $5/month discount on       my bill. I have a PIN set, and "secret" questions that are supposed to       prevent tampering with the account.              I called Verizon Mobile, and a man named Carlos told me that I had       "deregistered" the account back in December, and read me a lot of       scripts intended to oh-so-subtly inform me that it was my fault and       that there wasn't anything Verizon would do about it. Carlos told me       to re-register my phone at the "my Verizon" site, and we said goodbye       after he read me a not-quite-apology about how sorry Verizon is that       I'm having troulbe. They, or course, are doing fine: *I* am having       trouble.              I will go to "my Verizon" and enter my details again, and Verizon will       have another month of extra profit because *my* deregistration will       void the automatic payment credit.              I welcome comments from readers whom have had similar experiences.              Bill              --       Bill Horne       (Remove QRM from my email address to write to me directly)              --- SoupGate-Win32 v1.05        * Origin: you cannot sedate... all the things you hate (1:229/2)    |
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