From: telecomdigestsubmissions@remove-this.telecom-digest.org   
      
   To whom this may concern,   
      
   Hello, I have been a loyal customer to AT&T for at least 15 years   
   (even before Cingular wireless was acquired). The reason for my post   
   is because I am very dissatisfied with how my trade-in process is   
   being handled. In November 2020, there was a promotion for a trade-in   
   credit for the iphone 12 so I proceeded with the purchase of two   
   iphone 12 Pro Maxes. When I received my new phones there were no clear   
   directions on how to trade-in my old phones, which were two iphones   
   X's so I used the return labels that were included in my package and   
   mailed it out. Unknowingly, those labels were used for "buyer's   
   remorse" and were sent to the wrong warehouse. I have yet to receive   
   my trade-in credits which I believe were around $700 per phone. Since   
   December, every month I have called the customer service line to   
   resolve this issue but your team/management has not been able to   
   assist me. I have only been given a few credits for the   
   "inconvenience".   
      
   https://forums.att.com/conversations/wireless-billing/never-rece   
   ved-promotional-credits/60f2646cc74d42413a7c6a2f   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)