From: dmine4545@remove-this.verizon.net   
      
   T-Mobile's merger with Sprint was supposed to create a supercharged   
   wireless competitor pushing innovations, lowering prices and staying   
   true to its core principle - standing up for customers.   
      
   Lately it's been falling down.   
      
   Mergers are rarely easy and complications from the pandemic have   
   compounded the situation. But beyond those challenges, something very   
   offbrand is happening at Bellevue-based T-Mobile. At a time when industry   
   growth is slowing and price wars are starting to break out, T-Mobile   
   appears to be losing one of its competitive edges: customer service. Its   
   positioning under former CEO John Legere as the little carrier that   
   cares helped fuel market share gains over the past six years. Now, those   
   gains are slowing.   
      
   https://www.seattletimes.com/business/t-mobile-customer-service-   
   s-getting-as-bad-as-the-rest/   
      
   ***** Moderator's Note *****   
      
   The URL that was in the original post did not work this morning. The one show   
   above was OK.   
      
   Moderator   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)