From: michael.trew@att.net   
      
   On 12/18/2021 11:40, Bill Horne wrote:   
   > May 19, 2021   
   >   
   > Company failed to deliver DSL Internet speeds for which consumers   
   > paid and were promised   
   >   
   > The Federal Trade Commission, along with law enforcement agencies from   
   > six states, sued Internet service provider Frontier Communications,   
   > alleging that the company did not provide many consumers with Internet   
   > service at the speeds it promised them, and charged many of them for   
   > more expensive and higher-speed service than Frontier actually provided.   
   >   
   > https://www.ftc.gov/news-events/press-releases/2021/05/ftc-sue   
   -frontier-communications-misrepresenting-internet-speeds   
      
   When I worked for Frontier, we were explicitly told to quote bandwidth   
   (speeds) as "UP TO" -- and not a guarantee.  I'd assume that most ISP's   
   follow this practice.   
      
   Several years ago, Frontier speed tiers for basic DSL were changed.  The   
   two bottom options were "Broadband Lite" (up to 1Mb/s down) and   
   "Broadband Max" (up to 6Mb/s down).  Some customers that could only be   
   provisioned for 3Mb/s, for instance, were sold Max service.   
      
   If said customers complained about rated bandwidth (speed), we told them   
   that the next step down to Lite would lower your service significantly,   
   for only about $3/month saved.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)