From: malQRMassimilation@gmail.com   
      
   Written by Christy Williams, Director of 9-1-1   
      
   I was a little sad as I reflected on 2022.  I can’t help feeling there   
   is still a great deal of negativity, pain, and suffering in the world   
   since the pandemic.  It seems many people remain unsettled.  The new   
   normal isn’t normal for any of us yet, but we can all agree things   
   have changed since 2020 and likely will never be the same.   
      
   As early adopters at NCT9-1-1, we embrace change.  However, some of   
   the changes we have seen are not positive and have become challenges   
   for us to overcome.  We are facing a staffing crisis in the Emergency   
   Communications Centers (ECCs), in 9-1-1 administrative entities, and   
   in local government in general.  We are also dealing with a lot more   
   mental health issues than ever before.  The last two plus years have   
   shown increased cases of anxiety, stress, depression, and Post   
   Traumatic Stress Disorder in our industry.  Of course, NCT9-1-1 and   
   other 9-1-1 entities are working on strategies to mitigate these   
   challenges.   
      
   https://www.nct911.org/reflections-on-2022/   
      
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