From: submissions@telecom-digest.org   
      
   April 6, 2023 (Via ECFS)   
      
   Federal Communications Commission   
   445 12th Street   
   Washington, DC 20554   
      
   Re: WC Docket 17-97 - Call Authentication Trust Anchor   
      
   Dear Chairwoman Rosenworcel,   
      
   We are a relatively small VoIP provider based in Nashua, New Hampshire   
   with customers around the country spanning from large auto dealerships   
   to over 1,200 restaurants. Recently, over the past few months, we   
   began to receive complaints from our customers regarding a change in   
   the presentation of Caller ID, particularly the CNAM (or customer   
   name) portion. The complaints ranged from calls being labeled "spam   
   risk" to "city, state" and other misleading labels. We've been   
   Stir/Shaken compliant for several months and sign all of our   
   calls. The removal of CNAM and the mislabeling of our calls has served   
   to create harm both to our customers' businesses and to our reputation   
   as their provider. The worst of this is the resulting lack of faith   
   developing in the public phone system's seeming inability to label   
   calls correctly as well as calls not completing because called parties   
   are not answering their phones because the customer name is missing or   
   the call is mislabeled. I would like to chalk this up to the law of   
   unintended consequences but the fact remains that this recent   
   phenomenon has been somewhat of a secret. We received no pertinent   
   information from any of our upstream partners that would have   
   indicated that this practice was occurring and what the possible   
   remedy or remedies might be. As a matter of fact, we only discovered   
   the possible reasons for this after doing a fair amount of digging via   
   repeated Google searches uncovering companies like Hiya, TNS and First   
   Orion that we understand are responsible for call analytics.   
      
   https://www.fcc.gov/ecfs/document/10406144565925/1   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)