From: Man@the.keyboard   
      
   On Wed, 6 Aug 2025 19:24:32 +0100, Ed Cryer    
   wrote:   
      
   >Jolly Roger wrote:   
   >> On 2025-08-06, Ed Cryer  wrote:   
   >>> Chris wrote:   
   >>>> Ed Cryer  wrote:   
   >>>>> My iPad Pro won't start up. It's stuck on the white screen with the   
   >>>>> apple in the middle. It's been on charge all night, and no change.   
   >>>>> Any suggestions are welcome, to help it on. I'll save "bin it" for later.   
   >>>>   
   >>>> Try what's suggested here: https://support.apple.com/en-gb/102642   
   >>>   
   >>> Thanks for the reply and website.   
   >>>   
   >>> None of the methods listed works.   
   >>> Worst of all, when I connect it to iTunes on my PC, it's not recognised   
   >>> either by iTunes or the PC itself.   
   >>>   
   >>> There's some sign of life in the thing. It keeps the logo screen on   
   >>> until the battery drains; then the display for connecting power cable   
   >>> appears; then it charges up.   
   >>   
   >> Have you contacted Apple support?   
   >>   
   >Apple Support wants the serial number, but I can't get into the damned   
   >thing to find that.   
      
    They ask for the serial number because it makes their life easier, it   
   allows them to easily find the model, year of build, list of internal   
   parts and loads of other information from their databases. If there is   
   a chat-line on the support pages it might be worth bothering them and   
   telling them why you can't find the number.   
      
    My Macs usually came with a sticker on the bottom plate which listed   
   the SerNO. and some other stuff. That may still be on yours. Or it   
   might be worn away.   
      
                                                                    J.   
      
   >   
   >Ed   
   >   
      
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