From: thekiidder@arlen.com   
      
   On Aug 6, 2025 at 4:08:47 PM EDT, "WolfFan"  wrote:   
      
   > On Aug 6, 2025, John wrote   
   > (in article):   
   >   
   >> On Wed, 6 Aug 2025 19:24:32 +0100, Ed Cryer   
   >> wrote:   
   >>   
   >>> Jolly Roger wrote:   
   >>>> On 2025-08-06, Ed Cryer  wrote:   
   >>>>> Chris wrote:   
   >>>>>> Ed Cryer  wrote:   
   >>>>>>> My iPad Pro won't start up. It's stuck on the white screen with the   
   >>>>>>> apple in the middle. It's been on charge all night, and no change.   
   >>>>>>> Any suggestions are welcome, to help it on. I'll save "bin it" for   
   >>>>>>> later.   
   >>>>>>   
   >>>>>> Try what's suggested here: https://support.apple.com/en-gb/102642   
   >>>>>   
   >>>>> Thanks for the reply and website.   
   >>>>>   
   >>>>> None of the methods listed works.   
   >>>>> Worst of all, when I connect it to iTunes on my PC, it's not recognised   
   >>>>> either by iTunes or the PC itself.   
   >>>>>   
   >>>>> There's some sign of life in the thing. It keeps the logo screen on   
   >>>>> until the battery drains; then the display for connecting power cable   
   >>>>> appears; then it charges up.   
   >>>>   
   >>>> Have you contacted Apple support?   
   >>> Apple Support wants the serial number, but I can't get into the damned   
   >>> thing to find that.   
   >>   
   >> They ask for the serial number because it makes their life easier, it   
   >> allows them to easily find the model, year of build, list of internal   
   >> parts and loads of other information from their databases. If there is   
   >> a chat-line on the support pages it might be worth bothering them and   
   >> telling them why you can't find the number.   
   >>   
   >> My Macs usually came with a sticker on the bottom plate which listed   
   >> the SerNO. and some other stuff. That may still be on yours. Or it   
   >> might be worn away.   
   >>   
   >> J.   
   >>   
   >>>   
   >>> Ed   
   >   
   > my iPad has the serial printed, in extremely small print, on the back of the   
   > device. it’s easier to go to the Apple Account online than to try to read   
   > that, unless you have an excellent magnifying glass or similar.   
      
   I use a jewler's headset for the small numbers stamped on Apple devices the   
   last few years. Find it handy to work on the innards of most modern laptops.   
      
   YK   
      
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