From: mariond@facts.com   
      
   Jim Jackson wrote:   
   > On 2025-11-11, Carlos E.R.  wrote:   
   >> On 2025-11-11 18:19, Marion wrote:   
   >>> Ever try to return an item you recently bought almost anywhere in Europe?   
   >>   
   >> Often.   
   >   
   > Actually, for me, that's wrong. I don't "try" - I succeed :-)   
      
   As is always the case, the Apple trolls are ignorant of almost everything.   
      
   I visit Germany every year where customer service is atrocious compared to   
   that of the USA.   
      
   Germany's highest court ruled against Lands' End for offering an   
   unconditional, unlimited guarantee, which was deemed an unfair business   
   practice under German law.   
      
   The unlimited, unconditional guarantee on its products is a hallmark of the   
   customer service philosophy in the U.S.A. of many companies (e.g., Costco).   
      
   Not in Germany.   
   Excellent customer service is an unfair business practice in Germany.   
      
   Germany's highest court ruled that this guarantee violated a 1932 German   
   law prohibiting companies from offering incentives with purchases. The   
   court viewed the guarantee as an unfair inducement, since it wasn't   
   standard practice in Germany and could distort competition.   
      
      
      
   The German court ruled that excellent customer service is an unfair   
   business practice because nobody else in Germany offered that service.   
      
   Interestingly, the ruling prohibited Lands' End from advertising its   
   unlimited guarantee in Germany but they could still privately honor it.   
      
   It's always the case that Apple trolls own strong opinions based only on   
   their own sheer ignorance of everything that they speak about on Usenet.   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)