From: robin_listas@es.invalid   
      
   On 2025-11-11 23:35, Marion wrote:   
   > Carlos E.R. wrote:   
   >> On 2025-11-11 21:22, Jim Jackson wrote:   
   >>> On 2025-11-11, Carlos E.R.  wrote:   
   >>>> On 2025-11-11 18:19, Marion wrote:   
   >>>>> Ever try to return an item you recently bought almost anywhere in Europe?   
   >>>>   
   >>>> Often.   
   >>>   
   >>> Actually, for me, that's wrong. I don't "try" - I succeed :-)   
   >>   
   >> Yes, of course.   
   >   
   > Unlike in Germany, Spain doesn't treat good customer service as an unfair   
   > business practice, but a quick search on Spanish policies show they suck.   
   >   
   > While Spain allows USA companies (e.g., Costco or REI or Amazon) to offer   
   > the same liberal return policies to Spanish consumers as in the USA, for   
   > Spanish companies, the return policies typically suck compared to USA   
   > companies who do business in Spain.   
   >   
   > Minimum Spanish Return Policies are Legally Regulated and Conservative.   
   >   
   > EU-mandated 14-day cooling-off period: For online and distance sales,   
   > consumers can return goods within 14 days without giving a reason.   
   >   
   > In-store returns: Not legally required unless the item is defective; return   
   > policies are at the retailer's discretion   
   >   
   > Return shipping: Often paid by the customer unless the item is faulty.   
   >   
   > Refunds: Typically issued only if the product is unused and in original   
   > packaging.   
   >   
   > Overall, customer service in Europe sucks compared to that of the USA, but   
   > if anyone out there wishes to claim otherwise, just name the country &   
   > we'll compare.   
      
   I just got a failed torch replaced by the Chinese manufacturer, months   
   after the purchase, sold over Amazon.   
      
   I returned a hand cart to Amazon because its weight was double what the   
   description said.   
      
   Or the time I returned a fridge at a supermarket because it was small, I   
   wanted a bigger model.   
      
   --   
   Cheers, Carlos.   
   ES🇪🇸, EU🇪🇺;   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)