From: antispam@fricas.org   
      
   Arne Vajhøj  wrote:   
   > On 10/13/2025 5:36 PM, Lawrence D’Oliveiro wrote:   
   >> On Mon, 13 Oct 2025 16:38:38 -0400, Arne Vajhøj wrote:   
   >>> Support is easy. If you need support you pay.   
   >>   
   >> The thing is, expertise in a non-proprietary product is not confined to   
   >> the company that makes that product. There is plenty of Open Source   
   >> expertise available in the community that you can hire. If you rely on an   
   >> outside company, particularly a large one, you know that inevitably their   
   >> interests align with their shareholders, and sooner or later will come   
   >> into conflict with yours (as happens with Microsoft, for example). If you   
   >> rely on your own employees, that can’t happen.   
   >   
   > Enterprises with a need to document support can not just hire a random   
   > consultant when the need arrive.   
   >   
   > They need an ongoing contract with a company with a SLA and a reputation   
   > that indicates they can deliver in case it is needed.   
      
   If company need paper then they have to pay for it.  They still can   
   choose smaller company as source of support.   
      
   OS data that you found few years ago claims that vast majority of   
   companies use Linux distributions for which support contract would   
   be with third party.  Red Hat seem to be used by relatively small   
   percentage of companies using Linux.   
      
   --   
                                 Waldek Hebisch   
      
   --- SoupGate-Win32 v1.05   
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