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Sam Altman predicts AI will cause major job losses in these fields - will you
be safe?

Date:
Mon, 22 Sep 2025 10:28:00 +0000

Description:
Artificial intelligence could speed up job change, with customer service
agents first to be affected, OpenAI CEO says.

FULL STORY

OpenAI CEO Sam Altman has revealed he believes artificial intelligence could
indeed be responsible for widespread job losses. 

Speaking in an interview on The Tucker Carlson Show recently, Altman said he
loses sleep over AIs impact, noting he feels the weight of ethical and moral
responsibilities as OpenAIs leader. 

Altman added his biggest concern is how small decisions in model behavior
could have large real-world effects, to the point hes less worried about
bigger moral decisions than he is about the everyday consequences of
widespread AI use.

Which jobs will AI take? 

In the interview, Sam Altman said customer service jobs could be most at risk
of AI displacement. 

Im confident that a lot of current customer support that happens over a phone
or computer, those people will lose their jobs, and thatll be better done by
an AI, he explained. 

Citing research shared with him, Altman noted how around 50% of jobs change
significantly every 75 years or so, but AI could speed this up, giving the
workforce little time to prepare for such change. 

Looking ahead, Altman is also worried that developers and programmers could
lose their jobs to AI. 

On the flip side, jobs requiring stronger human connections, like nursing, 
are less likely to be replaced. 

Altmans concerns arent baseless, though  Salesforce CEO Marc Benioff, who
believes all future generations of CEO will need to manage human workers and
AI agents simultaneously, recently cut 4,000 human agents from the companys
support team in favor of AI efficiency gains. 

However, many companies are still finding their feet in the AI era, following
the influence of bigger companies like Salesforce. On that note, Gartner
expects half of companies to reverse plans to shrink customer support
headcount by 2027.

======================================================================
Link to news story:
https://www.techradar.com/pro/sam-altman-predicts-ai-will-cause-major-job-loss
es-in-these-fields-will-you-be-safe

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