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Companies confess their agentic AI goals aren't really working out - and a
lack of trust could be why

Date:
Wed, 14 Jan 2026 20:10:00 +0000

Description:
Many companies are still operating AI agents in silos  a lack of trust could
be preventing them from setting it free.

FULL STORY

Three in four (73%) organizations admit there's a gap between their ambitions
and reality when it comes to deploying agentic AI tools , and it's because
they lack trust. 

Just to drive that message home, a report from Camunda report reveals that
despite 71% of organizations using AI agents, only 11% of use cases reached
production last year. 

Business risks (84%), transparency (80%) and regulatory/compliance concerns
(66%) are the main hurdles  but businesses are still going all-in on
investments, leading to appallingly low ROI.

Agentic AI isn't being used to its full potential

Four in five were found to be using AI agents as chatbots or assistants only,
with nearly half (48%) admitting that their agentic systems work in silos,
lacking full context. Many AI agent applications also require human approval,
preventing them from being as effective as the technology suggests.

"Right now, exercising caution with agentic AI means many organizations cant
move beyond pilots or isolated use cases," Camunda Customer Success SVP Kurt
Petersen wrote. "Once a foundation of trust is in place, agents can become
powerful multipliers inside governed processes instead of siloed copilots or
chatbots." 

However, those who did use agentic AI's full capabilities saw strong results
95% saw business growth from automation, and nearly four in five (79%) plan 
to increase automation spend as a result. With tech stacks becoming far more
distributed (76% agree), agentic AI could hold the key to tying multiple
systems together. 

Camunda says the answer lies in agentic orchestration, which means the
combination of deterministic orchestration (fixed rules and workflows) and
dynamic orchestration (agentic AI being able to respond and adapt to
variables). 

======================================================================
Link to news story:
https://www.techradar.com/pro/companies-confess-their-agentic-ai-goals-arent-r
eally-working-out-and-a-lack-of-trust-could-be-why

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