From: noSPAMme@somewhere.net   
      
   It's fur it will grow back.  It's not the end of the world and it doesn't   
   look like they did anything wrong.  When you couldn't be reached they did   
   what they were asked to do and that was to remove the mats.   
      
   Celeste   
      
      
      
   "JaneinPA"  wrote in message   
   news:1154731209.914644.173240@h48g2000cwc.googlegroups.com...   
   >I just want to warn dog owners in the Philadelphia area NOT to take   
   > their pets to Groomingdale's in Wyndmoor, PA.  I am heartbroken over   
   > the "grooming" job they did to my pedigreed English Cocker Spaniel, a   
   > former show dog.   
   >   
   > I took him to Groomingdales at 7:30 a.m.  I took pictures and grooming   
   > information from the internet to show them how I wanted him clipped.   
   > They made me sign a waiver that said, "we reserve the right to clip   
   > your pet shorter than you may feel necessary if they have matted fur."   
   > I explained that I didn't mind them cutting his feathering along the   
   > body and on the chest a bit shorter than the picture, but that I   
   > definitely WANTED to have this feathering kept intact.  I went home and   
   > heard nothing from them.  Close to 11 a.m. I went to do some errands.   
   > When I returned at 2, I had two messages from Groomingdales:  One from   
   > 11:18  saying my dog was too matted to groom as I wanted and please   
   > call them; And a second at 1:00 saying they couldn't reach me so they   
   > were just going to completely shave the dog.  I immediately called to   
   > stop them, but it was too late.  Now my poor dog looks like a   
   > short-haired pointer instead of a beautiful, regal English Cocker.  I   
   > expect it will take at least a year to get him back to any semblance of   
   > his former cut.   
   >   
   > The matting issue was an absolute lie.  He had some matting on his feet   
   > and lower legs, but I easily combed through his chest, legs and ears   
   > the day before this occurred.  There was absolutely NO NEED to   
   > disfigure my dog this way.   
   >   
   > To make matters worse, the owner, Shari Weston, was incredibly rude and   
   > hung up on me when I told her how upset I was.  I called her back again   
   > after I brought the dog home to ask WHY she shaved every last bit of   
   > his feathering.  When she heard who I was, she said, "I don't have time   
   > to talk to you" and hung up.   
   >   
   > I have filed a complaint with the Better Business Bureau, but   
   > PLEASE...go anywhere else but Groomingdale's!   
   >   
      
   --- SoupGate-Win32 v1.05   
    * Origin: you cannot sedate... all the things you hate (1:229/2)